DDW Fitness Membership Agreement
Membership Fees
All fees and schedules are subject to change without notice.
Membership prices may increase on a yearly basis according to the new calendar year.
All membership packages rates are per calendar fortnight and paid fortnightly.
There are no refunds for membership fees.
The member’s credit card or bank account will be charged the processing fee.
Seven Day Cooling Off Period
New members have 7 days after the scheduled start day of their membership to cancel their membership without penalty.
To cancel a membership during the 7 day cooling off period, a new member must email DDW Fitness and inform DDW Fitness of their request to cancel.
If the email is received with 7 days from the scheduled start of their membership, which coincides with their first membership payment, the membership will be cancelled and DDW Fitness will waive the usual cancellation fee for that membership contract. All future payments will also be cancelled.
Once the 7 day cooling off period has passed, membership cancellation will adhere to the [cancellation of membership] below.
Renewal of Membership
All memberships AUTOMATICALLY renew unless DDW Fitness has a received a request to change, freeze or cancel the current membership.
Memberships may be renewed, or cancelled at the end of a membership contract.
To remain on the current membership option (and price), the membership must be renewed immediately, without any lapse of time.
If a member cancels their membership and requests to start a new membership in the future, the cost of the new membership will be subject to the new price structure.
Membership option can be changed at the time of renewal, with prices subject to the current membership price structure at the time of renewal.
Freeze Policy
Members may put their memberships on hold once only during a calendar year (Jan 1- Dec 31).
The minimum length of time to freeze a membership is 2 weeks. The maximum length of time to freeze a membership is 4 weeks.
A request to put a membership on hold must be given to DDW Fitness by filling out the form on the website at least 7 days prior to the first day of the fortnight payment cycle to be frozen.
If approved, a flat fee of $20 will be charged for the freeze period and is payable on the first day of the freeze period.
Billing will resume automatically upon the end of the freeze period.
The end of the current membership agreement will be extended by the number of fortnights frozen.
Cancellation of Membership
There are no refunds for membership fees and DDW Fitness.
DDW Fitness will not pro-rata a cancelled membership.
A member may cancel their membership at any time during their membership term. 28 days notice is required for all membership cancellations and will begin from the receiving of the DDW Fitness cancellation request form found on our website.
All membership fees scheduled within the 28-day notice period will process as normal.
A cancellation fee of $150 will only be charged if the membership is cancelled within the first 3 months of the start of their membership.
There is no “cancellation fee” if the membership is cancelled after the first 3 months.
Any member who suffers a physical disability that will prevent him or her from using the facility for more than 3 months will not be charged a cancellation fee as long as the cancellation fee is accompanied by a doctor’s certificate documenting the injury and prognosis.
Covid & Lockdown
In the event of a state or LGA lockdown occurring and DDW Fitness is forced to close, all membership rates and policies [see freeze and cancellation policy above] will remain if there is an alternative service being offered.
If you are forced to isolate for a period of 14 days due to Covid or being a close contact to someone with Covid, your membership will continue as normal.
If DDW Fitness is forced to close for temporary cleaning due to a Covid case or Covid positive member, your membership will continue as normal if an alternative service is being offered.
There are no refunds for membership fees due to lack of activity or usage within the lockdown period.